Shipping policy
Shipping Policy — SetSeeker TCG
Last updated: 5 September 2026
1. Where We Ship We ship to the United Kingdom, across the European Union, and internationally to selected countries including Australia, Canada, Hong Kong, Israel, Japan, New Zealand, Norway, Singapore, South Korea, Switzerland, UAE, and the United States.
2. Shipping Carrier All orders are fulfilled and shipped via Royal Mail. The shipping options available at checkout are calculated in real time based on your delivery address, order weight, and size.
3. Available Services At checkout you'll be presented with all available Royal Mail services for your location, which may include options such as 1st Class, 2nd Class, Tracked, Signed, and International Tracked & Signed. Delivery times and prices will vary by service selected.
4. Dispatch Times We aim to dispatch all orders within 1–2 business days of payment being confirmed. Orders placed at weekends or on UK public holidays will be processed the next working day.
5. Delivery Times Delivery times are estimates provided by Royal Mail and are not guaranteed. Once your order has been handed to Royal Mail, we are not responsible for delays caused by the carrier, customs processing, or circumstances outside our control.
6. Order Tracking Where a tracked service is selected at checkout, you will receive a tracking number once your order has been dispatched. You can use this to monitor your delivery via the Royal Mail website.
7. Customs & Import Duties (International Orders) International orders may be subject to customs duties, import taxes, or fees levied by your country. These charges are the responsibility of the recipient. SetSeeker TCG has no control over these charges and cannot predict their amount.
8. Lost or Damaged Parcels If your order arrives damaged, please contact us within 48 hours of delivery with photographic evidence. For lost parcels, please allow the following timeframes before contacting us, in line with Royal Mail's own guidelines:
- UK: 10 working days from the expected delivery date
- International: 20 working days from the expected delivery date
We will raise a claim with Royal Mail on your behalf and work to resolve the issue as quickly as possible.
9. Contact For any shipping queries, please get in touch via our website.